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Thursday, April 14, 2011

Lecture for Wednesday 04/13/2011

Class opening 9:00 AM
Public safety update/summary of events was displayed on the projector and discussed.

Need some extra credit? There is an extra credit assignment event scheduled for 04-13-2011 at 12 o'clock noon. You will have to write a paper on it in order to receive the extra credit points.

Housekeeping stuff:

Quiz on chap 13 - closed!
Where is the video?
Questions, comments and thoughts were discussed and covered at this point. Comments about the video we viewed during last class were raised and discussion ensued.

Lecture Discussion 9:11 AM
Lecture began on chapter 14 PowerPoint and covered the following slides:
Critical Dimensions of Product Quality
The Issue of Safety
Top 10 List of Safety Principles
Consumer Product Injuries

Case Discussion 9:24 AM
In-class Case Discussion: Case 31: The Coffee Spill Heard 'Round the World (beginning on page 892 in your textbook).

The discussion began with the following questions:
  • Who are the role players? What are the facts?
  • What are the major ethical issues raised in this case?

McDonalds after thought
  • Paid up
  • Product had been delivered
  • Because McDonalds offered money is indicative that they accept something had happened
  • Was it the franchise or the corporation? Which one was it that low balled her on the pay out?

Top coffee sellers
  1. McDonalds
  2. Dunkin
  3. Starbucks
  4. Denny's

The following questions were asked and then discussed:

  • What are McDonald's social responsibilities?
  • What are consumer's responsibilities?
  • What ethical principles support the companies' actions?
  • What are the supports arguments for McDonald's?
  • What are the supporting arguments for Liebeck?
  • Coffee vs. pickles which pose the greater threat? Why?
  • You are a juror...in the coffee case?...in the pickle case?

End of entry.

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